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Customer Service
- Shipping & Delivery
- Deliveries are normally made on the next working day from dispatch but this is not guaranteed and can take up to 5 working days, especially if being sent outside of the UK mainland.
* All deliveries are sent via a secure courier service or a Royal Mail tracked service. * Please ensure that someone is available at your delivery address to accept the goods, as a signature is normally required. * All our deliveries are carefully packaged to ensure that your order arrives safely but sometimes our couriers do make mistakes. If you are unable to check your package in front of the delivery driver, please ensure that you sign for the goods as 'UNCHECKED' in the event of having to raise an insurance claim. All damages to goods must be notified to us within 5 working day from receipt or we will be unable to accept liability. - Privacy & Security
- The Picture Framing Shop is a secure site. We fully recognise the importance of security regarding the credit card information you send us over the Internet. Our web server uses industry standard Secure Socket Layer (SSL) technology to encrypt all of your personal information including debit or credit card numbers, names and addresses. The encryption process converts the characters that you enter into code that is then securely transmitted over the Internet.
When you place an order, a small padlock will appear at the bottom of your browser indicating that any information provided cannot be viewed by a third party.
We ensure 100% secure online trading and at no point are any of your credit card details sent over an unsecured connection.
If you have any further questions about privacy or security please email us.
Privacy Policy
At The Picture Framing Shop we are fully committed to protecting the privacy of your personal details acting in accordance with the Data Protection Act 1998.
We will not divulge your personal information to any third party without your consent.
The Picture Framing Shop WILL NOT DISCLOSE THE INFORMATION IT COLLECTS TO OUTSIDE PARTIES.
The Picture Framing Shop DOES NOT SELL, TRADE OR RENT YOUR PERSONAL INFORMATION TO OTHERS.
Privacy and integrity are of great important to us. The Picture Framing Shop operates by the following principles: We use the information we collect about you to process orders and to provide a more personalised shopping experience. When you place orders, our secure server software (SSL) encrypts all information that you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1988, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent any unauthorised access.
If you would like to remove your details from our customer database, please email us. - Returns & Replacements
- The below is applicable only to orders placed via the website
In the unlikely event that something should prove to be unsatisfactory we would, of course, like to hear from you. Our aim is complete satisfaction for our customers. If you are not completely happy with any aspect of our service or your order, please let us know and we will do what we can to correct it.
We are happy to communicate by email, telephone or postal mail
We regret that it is not currently possible to exchange an item on our website, however it may be possible to do this in one of our stores depending on availability and territory.
Please note - Your despatch note will be required as proof of purchase. - Ordering
- In the case of postal reports, as soon as we receive an order we will begin to process it provided we have all the relevant details and, in particular, your name and address . We aim to turn around very quickly, within 3 days, although in busy periods we may take a little longer. At most we hope to take no longer that 7 days within the United Kingdom. Outwith the UK please also allow time for your own local delivery service.
- Updating Account Information
- You can change your personal information, including your, email address, password, secret question, phone number, and About Me page from the Login section of the website.
